Seasoned Retail IT Solutions Company Unveils New Category of Managed Services to Help Retailers Successfully Meet the Challenges of Changing Retail Technology Requirements
SARASOTA, FL, APRIL 21, 2021 – All Point, a retail IT solutions company, announced its Managed Retail Commerce offering, a new service that unlocks the potential of unified commerce for any retailer. Centered on an integrated IT platform and bolstered by their consulting, design, development, implementation and support services, they customize solutions to help retailers meet their IT challenges from “all points”. , thus creating a basis for current and future needs.
Retailers have been increasingly challenged to overhaul their IT infrastructure to better meet changing channel and customer needs, a situation made more pressing by the unexpected challenges of 2020. Already faced with the need to integrate people , locations, platforms and protocols and transaction types, the pandemic has added the added stress of shrinking internal teams and resources to meet rising customer expectations.
“All Point understands the increasing pressure of technology in the retail industry. In fact, that’s all we do – technology for retail,” said Sean Quinn, CEO of All Point. “We’ve lived the realities of retail for decades and have always been ahead of the curve, which is why we were so ready for the 2020 surprises presented. Our managed retail model enabled our customers to move quickly from store to online store almost immediately.This elasticity has not only kept them in business, but allowed them to grow exponentially in 2020 with a fully integrated customer experience from CRM, OMS, Ecom and Mobile. Ecom skyrocketed immediately after stores closed, then maintained those levels even after stores reopened.As they opened new physical locations, mobile solutions became part of their permanent solution – all with critical speed to market, and no additional investment from our customers. This is true managed retail.”
Omnichannel has been a buzzword for nearly a decade, but few retailers have truly cracked the code to make it not just an execution effort, but a 360-degree customer reality. To achieve this, all systems must work together with a common, forward-looking vision for their customers. All trade points should have the same look, feel, and symbiotic experience, while working contextually for the touchpoint. It’s the vision and technology that underpins the promise of managed retail, and when implemented, enables retailers to pivot “elastically” across all platforms.
“Our lightweight and flexible technology infrastructure enables our customers to seamlessly present a common customer experience everywhere, from online to in-store and mobile to non-traditional, while ensuring that they can quickly scale and pivot based on the demands that introduce themselves to them,” contributed Will Amos, Vice President of Sales for All Point and Biz Dev. “Now more than ever, it’s become clear that customers expect retailers to meet them where they are, and it doesn’t matter where they are on the travel spectrum.”
Whenever a new service evolution such as two-day shipping, BOPIS, self-checkout and other emerging business options emerges, customers now perceive them as a new expectation for all brands of distribution. After the pandemic, this means the availability of products and information on all channels, personalized according to their preferences but respecting confidentiality.
“Ultimately, we offer a method to get back to business efficiently and profitably with a foundational ecosystem that makes that vision possible,” Quinn added. “We help our retail clients meet their customers at the many points of their lives, seamlessly and personalized to their needs. If they want to drop by a store and pick up on the curb, get something delivered quickly at home, ping a product via mobile, impulsively grab a vending machine, or go through a pop-up, our solution can make it happen. . And as retail formats continue to grow, this foundation will carry them into the future.
All Point’s Managed Retail includes all hardware, SAAS, integrations, platforms and unlimited service coverage in a fixed monthly technology-as-a-service model. This focuses the customer on the business operations model needed at the time to meet their customers’ needs, rather than being restricted and limited by their current infrastructure or business methods.
Please visit www.allpointretail.com for more information.
About all stitches
All Point is an integrated IT company that unlocks the potential of unified commerce for any retailer. With our new managed retail offering, brands can now outsource some or all of their retail IT needs – from point of sale to inventory to analytics and beyond – to adapt quickly and flexibly to any business or customer requirement, regardless of location or platform. Further supported by our “one point of accountability” model, customized solutions, local, regional and national support and creative financing, retailers can now get the help they need to meet changing needs. computers so that they can better focus on what matters most: selling.
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